Complaints Analyst
Core
Analyze complaints trends and insights to improve customer and claims outcomes, identify systemic issues, and drive continuous improvement in the claims journey.
Role type
Complaints Analyst
Builds
Actionable insights and reporting for governance and customer experience improvements
Domain
Insurance / Claims Management
Deliverable
dashboards & analysis
Required skills
Analytical skills, Problem-solving, Trend identification, Stakeholder partnership, Continuous improvement, Reporting
Responsibilities
Analyse complaints trends and insights, Identify emerging and systemic issues, Lead continuous improvement initiatives, Deliver agreed changes within timeframes, Strengthen complaints governance through reporting, Partner with stakeholders to drive business improvements
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