Senior Data Scientist
Core
Developing end-to-end ML systems, GenAI, and agentic AI flows for NICE's Workforce Management solution to forecast work volume and optimize agent schedules for contact centers.
Role type
Senior IC machine-learning engineer (workforce management & GenAI)
Builds
Production-level ML models, GenAI systems, and agentic AI flows for workforce scheduling
Domain
Workforce management, contact center operations, machine learning, GenAI, operations research
Deliverable
production ML models
Required skills
end-to-end ML system development, GenAI and agentic AI deployment, time-series forecasting, mathematical optimization, software integration, unstructured evaluation
Preferred skills
leading team members, project ownership
Technologies
GenAI, agentic AI, ML-Ops, time-series methods, mathematical optimization
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