Customer Service/Product Specialist
Core
First point of contact for customers providing product advice, processing orders, and supporting day-to-day operations for an automotive aftermarket distributor.
Role type
Customer Service & Product Specialist
Builds
Customer relationships and order fulfillment for automotive parts and suspension systems
Domain
Automotive aftermarket / Industrial parts
Deliverable
client delivery
Required skills
Customer service experience, phone communication, order processing, attention to detail, organizational skills, computer skills (Microsoft Office)
Preferred skills
Automotive parts interpreting, suspension/truck/heavy vehicle knowledge, warehouse/inventory experience, warranty administration
Responsibilities
Respond to customer enquiries via phone and email, Provide product recommendations and technical guidance, Process customer orders accurately and efficiently, Assist with warranty enquiries and claims, Support inventory and stock management activities, Help with warehouse operations and goods movement when required
