Forward Deployed Engineer
Core
Intelligent interface layer between engineering teams and customers, resolving complex multi-system issues in autonomous robot fleets and supporting global deployments.
Role type
Senior Forward Deployed Engineer (Technical Operations/Solutions Engineering)
Builds
Autonomous data insights platform for logistics using autonomous robots and digital twins
Domain
Logistics + Robotics + Cloud Infrastructure
Deliverable
Production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
SQL, Linux (SSH/bash), AWS, Docker, Kubernetes, Python, Grafana, observability tooling, AI-assisted development tooling, data querying, cross-functional communication, ambiguity navigation
Preferred skills
Robotics systems (ROS2), point cloud/LiDAR data, WMS/ERP integration (SAP/Manhattan/Oracle), real-time messaging protocols (Zenoh/MQTT/gRPC), consulting experience
Technologies
AWS, Docker, Kubernetes, Grafana, Python, SQL, Linux, ROS2, Zenoh, MQTT, gRPC
Responsibilities
Cross-functional triage and investigation of escalated issues; Observability and monitoring of fleet health; New customer deployment support including WMS/ERP integration; Intelligent escalation and routing to specialist teams; Customer communication and technical workshops; Product and engineering feedback loop; Tooling and automation for investigation tasks
Seniority
Senior, hands-on IC with high agency
