Senior Engineer II, Global Product Support
Core
Provide expert-level technical support, diagnosis, and troubleshooting for advanced plasma-based semiconductor equipment (PECVD) for global customers.
Role type
Senior IC field application engineer (plasma/semiconductor equipment)
Builds
Advanced plasma-based semiconductor manufacturing equipment (PECVD)
Domain
Semiconductor manufacturing / Plasma physics / Electro-mechanical systems
Deliverable
client delivery
Required skills
PECVD/plasma technology troubleshooting, electro-mechanical system diagnosis, root cause analysis, customer stakeholder management, global team collaboration, technical training delivery
Preferred skills
Mandarin proficiency, experience with semiconductor manufacturing equipment, senior stakeholder communication, cross-functional collaboration
Technologies
PECVD, plasma etching, semiconductor manufacturing equipment
Responsibilities
Diagnose and resolve complex electro-mechanical, plasma, and software issues; lead root cause analysis and communicate countermeasures to customers; support system installations, upgrades, and preventive maintenance; coordinate technical activities at customer sites; communicate directly with customer engineers and management; collaborate with engineering teams on design feedback and reliability improvements.
Seniority
Senior, hands-on IC with global travel