Lead AI Project Manager, CX
Core
Lead AI delivery for complex, customer-facing software and GenAI projects from initiation to closure, acting as the primary client partner.
Role type
Senior IC AI Project Manager
Builds
High-visibility software and AI/GenAI projects for global businesses
Domain
Customer Experience (CX) / SaaS / AI/GenAI
Deliverable
production ML models | product features
Required skills
Strategic direction, end-to-end delivery management, risk management, stakeholder alignment, executive communication, Agile/Waterfall/hybrid methodologies, project planning, escalation management, team mentorship
Preferred skills
Advanced proficiency in MS Project, Salesforce, Rocketlane, Power BI
Technologies
MS Project, Salesforce, Rocketlane, Power BI
Responsibilities
Manage high-visibility software and AI/GenAI projects ensuring alignment with scope and timelines; Manage project plans, schedules, RAID logs, and core documentation; Provide clear communication with executive leadership; Drive ownership and accountability; Manage escalations with professionalism; Guide teams through the project lifecycle; Mentor project managers and advance best practices; Navigate shifting priorities to meet evolving business needs
Seniority
Senior, hands-on IC with mentorship responsibilities
