Advanced IT Technician
Core
Troubleshoot and solve data center IT hardware issues, including server diagnostics, hardware problem management, and basic network support.
Role type
Datacenter L2 IT technician
Builds
Maintains uptime and reliability of data center hardware infrastructure
Domain
Data center operations / IT hardware
Deliverable
physical/clinical work
Required skills
Advanced server hardware troubleshooting, Unix/Linux command line, equipment monitoring, data analysis, documentation
Preferred skills
Advanced network equipment troubleshooting, driving license type B
Technologies
Unix/Linux, server hardware, network equipment
Responsibilities
Solve challenging hardware related issues with servers, manage hardware problems and workarounds, resolve L1/L2 tasks via ticket system, update processes and documentation, collaborate with L3 technicians, improve support processes and training materials
Seniority
L2 Technician, hands-on operational role
