Incident Manager
Core
Leads incident management activities for FSA IAM systems, ensuring quick detection, response, and resolution to minimize disruption to users and services.
Role type
Senior IC Incident Manager (IAM)
Builds
Incident response workflows and stability for federal IAM systems
Domain
Federal IT / Identity and Access Management
Deliverable
client delivery
Required skills
IT incident and problem management processes, Identity and Access Management (IAM) systems, log and data analysis, vendor coordination, federal IT environment knowledge, ticketing systems proficiency
Preferred skills
Security incident management, after-hours/on-call availability
Responsibilities
Open and manage incident tickets for system issues, join incident calls and examine logs, provide updates to leadership during major incidents, perform real-time technical analysis, review analytics for possible breaches, escalate COTS/GOTS issues to vendors, support incident management reporting, participate in security incident management, deliver mandatory after-hours and peak period coverage
