Pathways Worker – Central Intake Service CIS
Core
Provide culturally safe intake, triage, and referral support for individuals and families experiencing homelessness via phone and face-to-face drop-in services.
Role type
Senior frontline social worker / intake specialist
Builds
A single, Territory-wide entry point connecting people to housing and support services
Domain
Social services / homelessness support / Northern Territory, Australia
Deliverable
client delivery
Required skills
intake and risk assessment, advocacy, warm referrals, knowledge of homelessness services and government policy impacts, cultural safety with First Nations communities, working with non-English speakers, housing-first models
Preferred skills
qualifications in Community Services, Social Work, or Psychology, experience with rapid rehousing, child safety awareness
Technologies
computers, internet, electronic communication systems
Responsibilities
Conduct high-quality intake and risk assessments, offer customized support and advice, provide housing information and financial assistance where appropriate, redirect callers to correct agencies, maintain a child-friendly intake environment, participate in collaborative assessment meetings
Seniority
Mid-level, hands-on IC