AI Project Manager, CX
Core
Coordinate delivery of customer-facing software and AI-enabled projects, managing plans, risks, and cross-functional communication.
Role type
Mid-level project manager (AI/SaaS delivery)
Builds
Customer experience software and AI-enabled platforms
Domain
Customer Experience (CX) / AI / SaaS
Deliverable
product features
Required skills
Project coordination, RAID log management, risk tracking, status reporting, meeting facilitation, process adherence, adaptability
Preferred skills
Conversational AI exposure, LLM/NLU concepts, prompt engineering basics, AI risk awareness, Agile/Waterfall knowledge, PMO standards familiarity
Technologies
Smartsheet, Jira, MS Project, Salesforce
Responsibilities
Manage delivery of software and AI-enabled projects under guidance, maintain project plans and schedules, track progress and risks, prepare status communications, coordinate cross-functional teams, support adherence to delivery processes
Seniority
Mid-level, hands-on IC