group manager, Community Engagement
Core
Strategic leader responsible for brand voice, community strategy, and team management to transform social channels into vibrant, relationship-driven communities.
Role type
Group Manager, Community Engagement
Builds
Community engagement strategies, team structures, and brand voice frameworks
Domain
Consumer Goods / Social Media
Deliverable
product features
Required skills
Community strategy, team leadership, brand voice definition, cross-functional partnership, vendor management, social listening, performance metrics, proactive engagement
Preferred skills
None stated
Technologies
None stated
Responsibilities
Lead holistic community engagement strategy; Build and coach high-performing engagement teams; Define and operationalize brand voice; Partner cross-functionally on response frameworks; Develop scalable community management systems; Lead vendor management and performance; Leverage social listening for content strategy; Establish success metrics; Champion proactive engagement
Seniority
Senior, hands-on IC