Assistant Manager - GSS
Core
Provide General Sales Support to Customer Facing KAM/Sales team from JBP tracking, new line forms, field team support, customer queries, sample requests, Customer event logistics & data management services.
Role type
Assistant Manager, General Sales Support
Builds
Sales support tools, reports, trackers, event logistics, and data management services for the UK business.
Domain
Retail / Sales Operations
Deliverable
dashboards & analysis
Required skills
JBP tracking, claims processing and validation, dispute resolution, new line form preparation, pricing communication, field sales support, customer event management, equipment ordering, sales training support, report maintenance, stakeholder relationship management, Microsoft Office proficiency, English fluency, organizational skills, prioritization, attention to detail.
Responsibilities
Manage processing, validation and tracking of claims, working through disputes with National Business Managers and Accounts Receivable; Support First point of contact for customer queries relating to product range changes, pricing and claims; Preparation & communication of new lines forms and pricing information to customers; Provide Field Sales Support (field comms, performance tracking & sales tools support); Support with customer event management (operational set up & logistics); Support on Equipment Ordering and Sales Training & Capability Support; Maintenance of recurring reports and trackers.
Seniority
Manager, operational support