Customer Collaboration specialist
Core
Manage end-to-end operational cooperation with major retail customers to ensure high product availability and seamless supply chain execution.
Role type
Customer Collaboration Specialist (FMCG Supply Chain)
Builds
Operational efficiency and customer experience for major retail partners
Domain
FMCG, Supply Chain, Retail
Required skills
Supply chain management, demand planning, logistics coordination, root-cause analysis, SLA negotiation, commercial alignment, process improvement, ERP system proficiency
Preferred skills
Experience in Customer Collaboration, Demand Planning, or Logistics
Technologies
SAP, JDA, MS Office
Responsibilities
Manage daily customer queries regarding Supply Chain topics; Coordinate promotional volumes and additional demand with planners; Handle delivery compliance issues and implement corrective actions; Lead operational and strategic meetings with customers; Negotiate operational arrangements and SLA parameters; Collaborate with Sales to resolve bottlenecks and support initiatives.
Seniority
Mid-level, hands-on IC