Senior Engineer II, Global Product Support
Core
Ensure performance, reliability, and success of advanced plasma-based semiconductor equipment through global customer-facing technical support and issue resolution.
Role type
Senior IC product support engineer (semiconductor equipment)
Builds
Advanced plasma-based semiconductor equipment for 5G, cloud computing, AI, and autonomous driving
Domain
Semiconductor manufacturing equipment / Plasma processing
Deliverable
client delivery
Required skills
Troubleshooting semiconductor manufacturing equipment, Plasma process knowledge (PEALD, PECVD, etching), NPI and CIP test plan development, BKM definition and documentation, Global stakeholder communication, End-to-end issue ownership
Preferred skills
Mandarin proficiency, Senior stakeholder management, Cross-functional global team collaboration
Technologies
PEALD, PECVD, Plasma technologies
Responsibilities
Track and drive closure of top product issues, Execute test plans in demo labs and drive field implementation plans, Communicate daily status and issue resolutions to management and customers, Lead taskforce team meetings and drive action item completion
Seniority
Senior, hands-on IC
