Client Service Officer
Core
Public-facing housing officer supporting vulnerable clients to access and sustain safe, stable housing through tenancy management, property inspections, and application processing.
Role type
Client Service Officer (Housing & Homelessness)
Builds
Stable tenancies and housing access for individuals and families
Domain
Social housing / Public sector / Homelessness support
Deliverable
client delivery
Required skills
Property inspection, tenancy management, application assessment, community engagement, conflict resolution, technology use (mobile systems/iPads), legislation/policy application
Preferred skills
Empathy, resilience, independent work, relationship building, situational awareness
Responsibilities
Visit tenants in homes for scheduled inspections; support tenants with rent arrears and property care; process and assess housing applications; assist clients at counters and over the phone; collaborate with government and non-government services; support outreach initiatives
Seniority
Entry to Mid-level, hands-on IC
