Field Response Operations Supervisor
Core
Oversees daily delivery of roadside and fleet-support operations for an autonomous mobility programme, ensuring incidents are prioritized and response targets are met.
Role type
Senior operational leadership (field response)
Builds
Roadside support, vehicle recovery, passenger assistance, and proactive fleet monitoring for an autonomous mobility fleet
Domain
Autonomous mobility / Fleet operations
Deliverable
physical/clinical work
Required skills
Incident prioritization, shift staffing, team supervision, escalation management, operational data analysis, workflow improvement, safety compliance
Preferred skills
None stated
Technologies
None stated
Responsibilities
Direct day-to-day activities of mobile response personnel; Monitor active field cases and ensure incidents are handled according to agreed response times; Assign team members to appropriate service zones; Coordinate roadside support, vehicle recovery, and passenger assistance; Ensure sufficient staffing levels and team readiness; Act as senior operational escalation point for critical field events; Guide field personnel during complex vehicle, passenger, traffic, or safety situations; Provide day-to-day supervision, coaching, and performance feedback; Track operational performance using service levels and response times; Analyse operational data to identify recurring problems and opportunities for improvement
Seniority
Senior, hands-on IC
