Senior Community Manager
Core
Shape Proton's community ecosystem to turn users into advocates and build a global privacy fandom through strategic design, storytelling, and human connection.
Role type
Senior Community Manager (Strategy & Execution)
Builds
Proton Community Hub, ambassador programs, micro-communities, and real-world touchpoints
Domain
Privacy & Security / Internet Culture
Deliverable
product features
Required skills
Community management, ambassador program development, community hub management, user community facilitation, event-driven activation, crisis response, policy & moderation, stakeholder collaboration, trade-off analysis
Preferred skills
Developer relations, open-source ecosystems, privacy/security, internet culture, community tools (Discourse, Dev, Guild, Orbit, Commsor, Common Room)
Technologies
Discourse, Dev, Guild, Orbit, Commsor, Common Room
Responsibilities
Define and deliver community ecosystem programs; develop ambassador journeys, rewards, and governance; steward presence on Reddit, Discord, Telegram, Matrix, LinkedIn; monitor sentiment and support crisis response; maintain community guidelines and moderation standards; partner with product/engineering to convert insights into roadmap input; mentor junior team members.
Seniority
Senior, hands-on IC