Senior Account Manager - Online Reputation Management
Core
Lead strategic Online Reputation Management (ORM) programs for high-touch clients, developing digital strategies to improve visibility and sentiment across search engines, review sites, and social platforms.
Role type
Senior Account Manager (ORM/SEO)
Builds
Digital reputation strategies, content optimization, and search suppression initiatives for brands and executives.
Domain
Digital Marketing / Online Reputation Management / SEO
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Digital communications, SEO, ORM program management, search algorithm understanding, AI-driven search trend analysis, executive content writing, data-to-insight translation, client management, crisis communication
Preferred skills
Experience with high-profile individuals/executives, generative AI tools, journalism background
Technologies
SEMrush, Ahrefs, Meltwater, Google Analytics, Sprinklr, review monitoring platforms
Responsibilities
Serve as lead client contact for high-touch ORM accounts; Develop comprehensive digital reputation strategies; Guide content optimization and SEO initiatives; Monitor SERPs and implement proactive/reactive tactics; Collaborate with internal teams to execute multi-channel campaigns; Deliver actionable reporting and insights; Coordinate ORM strategy with earned media teams; Present strategy roadmaps to senior clients.
Seniority
Senior, hands-on IC
