Customer Service Assoc Analyst
Core
Ensures day to day order processing for Frito-Lay North America, including order confirmation, cleansing, and customer communications.
Role type
Customer Service Associate Analyst
Builds
Order processing workflows and customer communication responses for Frito-Lay North America
Domain
Food & Beverage / Supply Chain Operations
Required skills
Order processing, Order life-cycle management, SAP (FLNA), Microsoft Suite, Customer service, Data cleansing, ICR/Filters management, Communication
Preferred skills
Frito-Lay sales/supply chain experience, Field Sales Operations/Plant experience, Bachelor's degree
Technologies
SAP, Microsoft Suite, PWM, IPM/ICS
Responsibilities
Process and confirm daily orders, Manage order adds/cuts and missing order communications, Create and manage ICRs/Filters, Backfill colleagues on vacation
Seniority
Entry to Mid-level