Senior Support Engineer I
Core
Senior escalation engineer for EDI, APIs, and SFTP environments, leading critical incident response and root cause analysis to improve support team efficiency and customer experience.
Role type
Senior IC support engineer (EDI & Integration)
Builds
Reliable EDI/API/SFTP integrations and automated support workflows
Domain
Enterprise Integration / EDI / Data Exchange
Required skills
EDI mapping and transformation (ANSI X12, EDIFACT), integration protocols (AS2, SFTP, FTPS, HTTP/HTTPS), root cause analysis, incident command, backlog management, technical mentoring, data-driven process improvement
Preferred skills
B2B/EDI support experience, AI tool fluency, automation strategy
Technologies
EDI, XML, flat-file, AS2, SFTP, FTPS, HTTP/HTTPS, AI tools
Responsibilities
Lead P1/P2 incident response and coordinate technical resources; Perform advanced troubleshooting and root cause analysis for complex integration issues; Monitor support workloads and intervene on stalled tickets; Manage backlog reviews and drive resolution of aging cases; Mentor engineers on troubleshooting and operational best practices; Identify and implement automation/AI opportunities to reduce operational noise
Seniority
Senior, hands-on IC
