Customer Service Data Analyst
Core
Interpret data, analyze results using statistical techniques, and provide ongoing reports to optimize statistical efficiency and quality for Frito-Lay North America.
Role type
Junior data analyst (customer service domain)
Builds
Dashboards, reports, and data collection systems for customer service performance metrics.
Domain
Consumer packaged goods (food and drinks) / Customer Service
Deliverable
dashboards & analysis
Required skills
Statistical analysis, SQL, Python, R, Tableau, Power BI, Excel, KPI calculation, SLA metrics monitoring, data collection, database maintenance, process automation
Preferred skills
Experience in sales or supply chain, proficiency in Microsoft Suite, ability to manage competing priorities
Responsibilities
Interpret data and analyze results using statistical techniques; Develop and implement databases and data collection systems; Acquire data from primary or secondary sources; Ensure data accuracy and calculate KPIs and SLA metrics; Deliver dashboards and reports to enable decision making; Improve process efficiency through automation; Backfill other Customer Service Representatives on vacations
Seniority
Junior (1-3 years experience)
