MSP System Engineer
Core
Lead the help desk and serve as the technical backbone for a cybersecurity and IT services firm, handling high-volume ticket resolution, daily operational controls, and client security rollouts.
Role type
Senior MSP Systems Engineer (Help Desk Lead)
Builds
Managed IT operations, security compliance, and client support for small and mid-sized businesses.
Domain
Cybersecurity and Managed IT Services
Required skills
ConnectWise Manage, NinjaOne RMM, Microsoft 365 administration (Entra ID, Exchange Online, Intune), Windows 10/11 and Server troubleshooting, PowerShell scripting, backup management (Acronis), security tooling (EDR/MDR, MFA, ThreatLocker)
Preferred skills
Acronis backup expertise, ThreatLocker allowlisting
Technologies
ConnectWise, NinjaOne, Microsoft 365, Windows 10/11, Windows Server, Acronis, Duo, Entra ID, Keeper, ThreatLocker, WatchGuard, UniFi, Starlink, IT Glue, SharePoint, Claude, Copilot
Responsibilities
Triage and resolve L1/L2 tickets across Microsoft 365, Windows, and networking; perform daily server backup audits and weekly patching reviews; execute security rollouts (MFA, Conditional Access, BitLocker); manage on-call rotation for after-hours incidents; coach junior technicians and maintain documentation.
Seniority
Senior, hands-on IC