Pharmacy Care Coordinator, MA (Contract to Perm)
Core
Onsite and telephonic patient engagement, consent capture, and enrollment for a mail-order pharmacy program serving patients with chronic kidney disease.
Role type
Patient-facing care coordinator (Medical Assistant)
Builds
Pharmacy care program connecting patients to mail-order medication services
Domain
Healthcare / Nephrology / Chronic Disease Management
Deliverable
client delivery
Required skills
Medical Assistant certification, EHR proficiency, patient enrollment workflows, telephonic outreach, HIPAA compliance
Preferred skills
Chronic kidney disease experience, Bilingual (English/Spanish), point-of-service enrollment, care navigation
Technologies
EHR/EMR, MS Office Suite, telephony applications
Responsibilities
Serve as onsite representative at practice sites to explain pharmacy services and answer patient questions; Obtain and document patient consent for enrollment; Update EHR with patient decisions, trigger electronic prescriptions, and document consent/decline; Conduct telephonic outreach to patients without office visits to complete enrollment; Liaise between patients, providers, and pharmacy partners to ensure care continuity.