Client Care Consultant
Core
Deliver seamless post-purchase support for fine jewellery, managing after-sales interactions including ring resizings, repairs, and product modifications.
Role type
Client Care Consultant (After-Sales Support)
Builds
After-sales service workflows and client trust for a fine jewellery brand
Domain
Fine Jewellery / Luxury Retail
Deliverable
client delivery
Required skills
Client communication, physical inspection of jewellery, record-keeping, coordination with workroom teams, order tracking, knowledge of resizing/repairs/polishing
Preferred skills
Experience in fine jewellery or luxury retail, CRM proficiency
Responsibilities
Manage client drop-off and pick-up appointments, conduct physical inspections and photography, advise clients on servicing and modifications, serve as internal point of contact for after-sales procedures, track order updates and workflow statuses