DevOps Support Engineer (Argentina)
Core
First point of contact for on-prem customer issues, triaging and resolving infrastructure and platform support requests for Arize deployments.
Role type
DevOps Support Engineer
Builds
Self-hosted Arize environments on GCP, Azure, and AWS
Domain
Cloud infrastructure and Kubernetes
Deliverable
production ML models
Required skills
Kubernetes, cloud provider familiarity (AWS/GCP/Azure), troubleshooting, networking concepts (DNS, TLS, proxies, firewalls), observability tools, Helm charts
Preferred skills
Enterprise customer support experience, Helm charts expertise, advanced networking concepts
Technologies
Kubernetes, GCP, Azure, AWS, Helm, observability tools
Responsibilities
Serve as first point of contact for on-prem customer issues, Monitor customer's platform health using existing observability tools, Investigate and troubleshoot Kubernetes-based deployments, Work hands-on with self-hosted environments to diagnose configuration, networking, and performance issues, Document common issues and resolutions to build out internal runbooks and knowledge base
Seniority
Mid-level, hands-on IC
