Technical Account Manager
Core
Post-implementation technical expert and strategic partner for enterprise GRC customers, mapping business processes to the Risk Cloud platform to drive adoption and prevent churn.
Role type
Senior Technical Account Manager (B2B SaaS)
Builds
Customer success outcomes, user adoption, and commercial account expansion pathways for the Risk Cloud platform.
Domain
Governance, Risk, and Compliance (GRC) within Enterprise B2B SaaS.
Required skills
Technical solutioning for configurable low-code/no-code architectures, autonomous platform configuration, complex stakeholder management, data-driven program tracking, Salesforce documentation, cross-functional revenue alignment.
Preferred skills
GRC domain knowledge (NIST, ISO 27001, SOC 2, GDPR), modern tech stack tooling (Salesforce, Slack, Gong, Planhat), generative AI literacy, enterprise SaaS problem-solving.
Technologies
Risk Cloud, Salesforce, Slack, Gong, Planhat, NIST, ISO 27001, SOC 2, GDPR, LLMs.
Responsibilities
Develop trusted advisor relationships with enterprise customers; perform autonomous technical solutioning including custom workflow routing and data import architectures; maintain rigorous project follow-through and deliver post-meeting recaps; manage internal escalations for technical hurdles; track account health using Mutual Success Plans; partner with post-sale Services and Account Executive teams; educate customers on AI feature optimization.
Seniority
Mid-Senior, hands-on IC
