Pharmacy Care Coordinator
Core
Telephonic patient engagement and enrollment for a mail-order pharmacy program serving patients with chronic kidney disease and complex chronic conditions.
Role type
Telephonic Pharmacy Care Coordinator (Contract)
Builds
Patient enrollment in a specialized mail-order pharmacy program providing pre-sorted pill packs and proactive refill management.
Domain
Healthcare / Nephrology / Pharmacy Care Coordination
Required skills
Medical Assistant certification (CMA/RMA), telephonic outreach, EHR documentation, HIPAA compliance, patient consent capture, call center performance management
Preferred skills
Bilingual (English/Spanish), care navigation, familiarity with chronic disease medications
Technologies
Electronic Health Records (EHR), MS Office Suite (Outlook, Teams), telephony applications
Responsibilities
Conduct high-volume outbound telephone outreach to introduce pharmacy service and guide enrollment; Obtain and document patient consent by phone; Update EHR with pharmacy preferences, trigger electronic prescriptions, and document consent/decline; Manage outreach queues and follow-up cadences; Document all call activity and coordination efforts; Meet call center performance targets for quality and productivity.
Seniority
Individual Contributor, Contract-to-Hire