Assistente de Operações | BackOffice Consignado
Core
Back-office operations specialist for the Consignado (deduction loan) product, managing the pre- and post-sales process from contract signing to liquidation.
Role type
Operations Associate (Back-office)
Builds
Consignado loan contracts and customer service processes
Domain
Financial Services / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, loan process management, internal process tracking, problem resolution, analytical thinking, written and verbal communication
Preferred skills
Experience in Consignado, Reclame Aqui, or regulatory channels
Responsibilities
Answer and register customer demands related to Consignado loans; Understand customer needs to propose personalized solutions; Monitor internal Consignado processes to ensure timely resolution; Identify process improvement opportunities; Maintain transparent communication with clients and internal teams; Contribute to performance indicators including NPS