Product Manager, Operations
Core
Build internal systems, tools, and workflows to automate operations, streamline processes, and improve customer experience for a financial services company.
Role type
Product Manager, Operations
Builds
Internal operational tools, contact center workflows, and automation solutions
Domain
Financial Services / Fintech / Operations
Deliverable
product features
Required skills
Requirements gathering, Product specifications, Cross-functional collaboration, Data analysis, SQL, System integrations, API management, AI tool usage
Preferred skills
Contact Center operations, Genesys, Enterprise Data Warehouses, Sumo Logic, SendGrid, Heap, Conversational AI platforms
Technologies
Jira, Confluence, Genesys, SQL, Sumo Logic, SendGrid, Heap
Responsibilities
Partner with Operations stakeholders to identify inefficiencies and automation opportunities. Translate business requirements into technical specifications and user stories. Support planning and execution of operational product initiatives. Improve contact center workflows and customer communication channels. Collaborate on automation and AI initiatives to optimize agent workflows. Track project progress and manage dependencies. Leverage data and analytics to evaluate product performance.
Seniority
Mid-level, hands-on IC
