Program Manager, EPD Operations
Core
Full-time Program Manager shaping how Engineering, Product & Design (EPD) operates, works together, and stays productive by building processes, driving improvement initiatives, and owning operational health.
Role type
Tactical, implementation-focused Program Manager (TPM)
Builds
Processes, rhythms, dashboards, and reports for EPD operational health
Domain
Software engineering operations / distributed teams
Required skills
Program/Technical Program Management, remote startup experience, technical engineering space understanding, operational health process ownership, data analysis & dashboarding (Jira, Snowflake), process improvement, planning cycle support, ambiguity tolerance, stakeholder management, Agile methodologies
Preferred skills
Experience with Engineering/Product/Design leadership, constructive feedback, innovation/inclusivity advocacy, technical solutions familiarity, security/engineering lifecycle knowledge
Technologies
Jira, Snowflake, Notion, GitHub
Responsibilities
Own processes for bug tracking, incidents, reliability, and escalations; spot trends in operational health data; build dashboards and reports; translate data into actionable process changes; identify process gaps; support planning activities and project tracking; run project status and leadership reviews; connect dots across systems and teams; handle ad-hoc initiatives; conduct project retrospectives; seek ongoing improvement in business procedures
Seniority
Mid-level, hands-on IC
