Account Operations Specialist - Drayage/Intermodal
Core
Coordinate daily freight operations for drayage, intermodal, port, rail, and container transportation services to ensure accurate execution, carrier coordination, and customer satisfaction.
Role type
Account Operations Specialist (Drayage/Intermodal)
Builds
Drayage and intermodal shipments, carrier networks, and operational workflows for 3PL clients
Domain
Logistics / Transportation / Supply Chain
Required skills
Carrier relationship management, shipment tracking, rate negotiation, claims management, billing accuracy, operational issue resolution, documentation management, multi-priority coordination
Preferred skills
Drayage operations, intermodal services, port/rail transportation, HERO/TMS platforms, supply chain operations, transportation pricing
Technologies
HERO, TMS platforms, logistics software
Responsibilities
Support Account Managers in servicing assigned customer accounts for drayage and intermodal needs; Build and maintain relationships with carriers and transportation vendors; Evaluate and select carriers based on performance and cost; Negotiate carrier rates in spot-market and contract environments; Schedule, dispatch, and track freight loads to ensure on-time delivery; Resolve service issues and maintain customer satisfaction; Ensure accuracy of billing, accessorial charges, and documentation; Manage client claims and receivables issues; Coordinate with internal teams for operational efficiency.