Content Systems Engineer, Technical Documentation
Core
Own the documentation experience for Glean's enterprise SaaS connectors, building deterministic automation and agentic workflows to ensure content freshness, accuracy, and quality for technical administrators.
Role type
Senior Content Systems Engineer (AI-first documentation)
Builds
Automated documentation pipelines, AI agents, validation checks, and information architecture for connector integrations
Domain
Enterprise SaaS, Work AI, Technical Documentation
Deliverable
production ML models
Required skills
Technical writing, Python/TypeScript/JavaScript, Git/GitHub/CI-CD, AI workflow design, information architecture, Playwright, OpenAPI
Preferred skills
Software development/test automation, customer research, service-level objective definition
Responsibilities
Build and maintain scripts/agents for automated documentation creation and validation; Design reusable AI workflows with guardrails; Establish information architecture for complex configuration flows; Partner with Engineering/Product/QA to identify documentation risks; Define and track documentation health metrics
Seniority
Senior, hands-on IC
