Data Analyst II (Ops Analytics Focus)
Core
Data Analyst II supporting operational decision-making through data exploration, modeling, visualization, and performance measurement for the Phoenix Service Center.
Role type
mid-level IC data analyst (operations)
Builds
performance measurement KPIs and dashboards for capacity planning, workforce analytics, and customer experience analytics
Domain
financial services operations
Deliverable
dashboards & analysis
Required skills
SQL, statistical modeling, data visualization, data storytelling, Excel/Google Sheets, data wrangling
Preferred skills
Python (pandas, statsmodels, scikit-learn), Contact Center Analytics, A/B testing frameworks, financial services domain experience
Technologies
Tableau, PowerBI, Superset, SQL, Python, Excel, Google Sheets
Responsibilities
Consult with operations leaders to identify business problems and opportunities; collect and analyze large datasets to identify patterns and trends; create data models to inform decisions; apply statistical methods (regression, hypothesis testing, A/B testing, Monte Carlo simulation, time series forecasting) to quantify impacts; translate findings into visualizations and narratives for non-technical stakeholders; define business KPIs and analytical frameworks for dashboards; manage multiple analytics projects with attention to detail.
Seniority
Mid-level, hands-on IC
