Senior Salesforce Business Analyst
Core
Own the mapping and optimization of cross-functional workflows across the ecosystem, aligning stakeholders on development of critical operational workflows and implementing change prior to technical development.
Role type
Senior Salesforce Business Analyst (Healthcare)
Builds
Salesforce Health Cloud and Sales Cloud solutions
Domain
Healthcare technology / Proactive diagnostics
Required skills
Salesforce Health Cloud expertise, Salesforce Flow design, data modeling, security architecture, HL7/FHIR standards, CI/CD pipelines, process discovery, root cause analysis
Preferred skills
Experience migrating business processes to Salesforce, integrating Salesforce with external systems, Lean/continuous improvement methodologies
Technologies
Salesforce Health Cloud, Salesforce Sales Cloud, Flow, Github Actions, CircleCI, Jenkins
Responsibilities
Lead end-to-end process discovery, mapping, documentation, and optimization; Engineer and deliver functionality across Salesforce stacks managing the complete delivery lifecycle; Facilitate process workshops with business stakeholders; Develop KPIs and SLAs to measure process performance.
Seniority
Senior, hands-on IC