Director, International Patient Operations
Core
Lead global patient operations across eight brand-markets, managing workforce planning, AI-enabled support, and partner operations to ensure quality, safety, and trust while driving commercial growth.
Role type
Senior commercial operations director (international patient care)
Builds
Global patient care operating model, AI-enabled support systems, and partner networks across multiple markets
Domain
Digital health / Weight management / International patient operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global operations leadership, commercial service trade-offs, workforce planning, AI/automation strategy, partner economics, multi-market scaling, data-driven decision making, stakeholder influence
Preferred skills
Multi-market launch experience, integration of acquired teams, captive vs vendor decision making, revenue growth from service functions
Technologies
AI-enabled support tools, WhatsApp, live chat, voice channels
Responsibilities
Lead global patient operations across markets and Manila hub; optimize resolution rates, quality, and response times; translate patient insights into product and automation decisions; balance cost-to-serve with service quality and clinical risk; shape global capacity models; coach market leads on operational trade-offs; create decision-quality reporting for senior leaders.
Seniority
Director, hands-on IC with strategic oversight
