US Program Associate
Core
Support implementation of large-scale cash initiatives in the U.S., specifically the Rx Kids program for expectant parents and infants, focusing on recipient experience, customer service, and community engagement.
Role type
Associate (IC)
Builds
Cash transfer programs for low-income families
Domain
Social impact / Humanitarian aid / Cash transfers
Required skills
Customer service, project management, process improvement, community engagement, data entry, stakeholder coordination, operational support
Preferred skills
Spanish, Arabic, or Chinese fluency, experience in low-income communities
Technologies
Email help desk systems, verification platforms, project management tools
Responsibilities
Lead customer service via email and phone, case manage applicant concerns, conduct application verification, meet with recipients in person, support field operations and payments, cultivate relationships with community partners and local organizations, track operational metrics
Seniority
Associate, hands-on IC