Manager, Data Center Operations
Core
Manage Mainframe and Distributed Data Center Operations teams, ensuring 24/7 mission-critical service delivery, automation, and continuous improvement for clients.
Role type
Senior IC Manager (Data Center Operations)
Builds
Mainframe and Distributed batch operations services, production support, and monitoring environments
Domain
IT Operations, Mainframe, Distributed Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Mainframe operations leadership, team management, ITIL, JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, Linux, Windows, Cloud batch operations, SLA management, risk mitigation, stakeholder management, training and certification planning, attrition management, SOP governance, incident response, change management, problem resolution, trend analysis
Preferred skills
Experience with 24/7 mission-critical environments, overnight/3rd shift availability, knowledge of US/India team synergy, career planning expertise
Technologies
JCL, Zowe, zOS, zVSE, ISPF, TSO, CICS, Control-M, TWS/IWS, CA7, Linux, Windows, Cloud
Responsibilities
Lead and mentor a team of data center operations staff including shift leads and technicians; manage overall delivery and support processes for Mainframe and Distributed operations; ensure client infrastructure meets predefined SLAs; assess and mitigate delivery risks; oversee execution of SOPs and compliance; monitor daily operations for smooth, secure, and efficient service delivery; drive continuous service improvement through trend analysis and goal setting; manage hiring, training, and retention strategies; communicate organizational policies and processes.
Seniority
Manager, hands-on leadership
