Community Support Associate
Core
Moderating private Facebook groups for a global weight-loss program, ensuring community safety and guiding members to resources.
Role type
Community Support Associate (Customer Care)
Builds
Private Facebook community for weight management patients
Domain
Digital healthcare / Weight management
Deliverable
Dashboards & analysis (via trend reporting) | Client delivery (community support)
Required skills
Community moderation, Customer care, Written communication, Conflict de-escalation, Record keeping, Protocol adherence
Preferred skills
Healthcare industry experience, Health and wellness interest
Responsibilities
Reviewing and approving member join requests and posts, Monitoring posts and alerts to remove violations, Responding to routine questions and escalating CX issues, Identifying safety or medical risks, Maintaining accurate member records, Completing shift handoffs and documenting trends
