Clinical Operations Associate (Registered Nurse, Pharmacist or Doctor)
Core
Own consult quality end-to-end for medical practitioners, running coaching, audits, and performance management to ensure excellent patient clinical experiences at scale.
Role type
Senior Clinical Operations Associate (Quality & Performance)
Builds
Quality assurance programs, practitioner performance frameworks, and coaching content for telehealth clinical teams.
Domain
Digital health / Telehealth / Obesity management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Clinical registration (AHPRA), quality audit execution, structured coaching, data analysis, program building, stakeholder reporting
Preferred skills
Telehealth experience, digital health environment experience, analytical instincts
Technologies
State-of-the-art digital health tools
Responsibilities
Run full cycle of coaching, feedback, audit, reporting, and iteration across practitioners; Grow quality programs across the organization; Build and own the practitioner performance process; Define and evolve quality metrics; Create and refine coaching content; Maintain audit cadence and deliver accurate reporting
Seniority
Mid-Senior, hands-on IC with program ownership
