Onsite Warehouse Support Specialist
Core
Monitor and complete inventory control activities for merchants at partner fulfillment centers, acting as the sole ShipBob representative onsite to resolve merchant concerns and ensure product safety.
Role type
Onsite Warehouse Support Specialist (Inventory Control)
Builds
Inventory accuracy and compliance for 3PL fulfillment operations
Domain
Logistics / Supply Chain / Warehousing
Required skills
Inventory control processes, Warehouse Management System (WMS), RF Scanner usage, Root cause analysis, Audit execution, Physical location checks, SLA adherence, Food safety compliance, Record keeping, Physical labor (lifting 50lbs, standing/walking)
Preferred skills
Customer/vendor communication, Independent work, Fast-paced environment adaptation
Responsibilities
Run daily cycle counting and inventory control processes, Investigate inventory discrepancies and report to managers, Perform physical location checks to reconcile variances within 24-hour SLA, Determine root cause of inventory adjustments, Perform audits requested by merchants, Respond to merchant-facing inventory requests via ticketing system within 2-hour SLA, Present weekly performance reports to partner fulfillment center leaders, Ensure products are handled, stored, and distributed safely and legally