Senior Manager, Programs (DRC)
Core
End-to-end execution of cash transfer programs in the Democratic Republic of Congo, from operational design to on-the-ground delivery.
Role type
Senior Manager, Programs
Builds
Mobile-based cash transfer systems and operational models for poverty reduction
Domain
International Development / Humanitarian Aid / Financial Inclusion
Required skills
Program management, Operational design, Risk management, Data analysis, Team leadership, Stakeholder engagement
Preferred skills
Cash transfer experience, DRC context knowledge, French language proficiency, Congolese Swahili/Lingala
Technologies
Salesforce, Mobile payment platforms
Responsibilities
Develop project management plans and drive end-to-end execution; Design operational models for targeting, payments, and customer service; Identify and mitigate operational vulnerabilities like fraud; Analyze program data for continuous improvement; Manage teams of managers and field staff; Partner with Tech/Data teams on surveys and data integrity; Manage partner relationships and contracts; Develop materials for donor engagement.
Seniority
Senior, hands-on IC with team management