Senior AI Care Operations Manager
Core
Own the hands-on development, performance, and continuous improvement of AI-powered member and provider support workflows to resolve needs accurately and safely.
Role type
Senior individual-contributor AI Care Operations Manager
Builds
AI-powered support workflows, decision logic, and automated experiences for mental health members and providers
Domain
Mental health / AI Operations / Healthcare
Deliverable
production ML models | product features
Required skills
AI workflow development, root-cause analysis, data analysis, operational workflow design, cross-functional collaboration, problem reproduction, decision logic translation
Preferred skills
Strategy & Operations background, conversational AI experience, healthcare/mental health domain knowledge, SQL/data querying, system integrations
Technologies
APIs, logs, evaluation tools, experimentation platforms, SQL
Responsibilities
Build, test, and launch AI-powered support workflows; investigate incorrect answers and routing problems; analyze support conversations to identify friction and trends; collaborate with Care Support and Engineering to troubleshoot issues; monitor AI performance and provide insights to leadership; maintain documentation and testing standards.
Seniority
Senior, hands-on IC
