Clinical Operations Specialist
Core
Support customers relying on mission-critical clinical technology and integrations by managing implementations, onboarding, troubleshooting, and ongoing support across healthcare workflows.
Role type
Senior IC clinical operations specialist (SaaS)
Builds
Clinical technology integrations for healthcare providers
Domain
Healthcare technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
implementation management, onboarding, technical troubleshooting, process documentation, cross-functional collaboration, pattern recognition, HIPAA compliance adherence
Preferred skills
SaaS implementation experience, healthcare technology domain knowledge, familiarity with Help Scout/Stripe/SendGrid/Slack/Zoom/Google Workspace/Mixpanel/Basecamp
Technologies
Help Scout, Stripe, SendGrid, Slack, Zoom, Google Workspace, Mixpanel, Basecamp
Responsibilities
Manage implementation processes and onboarding for clinical integrations; serve as first-line technical support for clinical integration issues; troubleshoot complex technical and onboarding problems; create and maintain processes and documentation for clinical integrations; build cross-functional relationships with Product, Engineering, and Customer Success teams; identify recurring issues and advocate for product improvements; track product updates and stakeholder communications; maintain security, privacy, and compliance standards including HIPAA
Seniority
Mid-Senior, hands-on IC
