Staff Cloud Network Engineer
Core
Guide customers in adopting multi-cloud networking and security software, providing real-time support, strategy, and technical escalation for complex issues across AWS, Azure, and GCP.
Role type
Staff Cloud Network Engineer (Customer Support)
Builds
Customer adoption of Aviatrix enterprise multi-cloud Networking and Security Services Software
Domain
Cloud Networking & Security (Multi-cloud)
Deliverable
client delivery
Required skills
Cloud networking (AWS VPC/TGW, Azure VNETs, GCP VPC), Routing & Switching (BGP, OSPF), TCP/IP, DNS, NAT, IPsec/SSL VPN, Network troubleshooting & packet analysis, Linux internals, Python/shell scripting, Security concepts (firewalls, IPS/IDS, zero-trust)
Preferred skills
Experience with Cisco/Palo Alto/Check Point/Fortinet/Juniper, Virtualization
Technologies
AWS, Azure, GCP, Cisco, Palo Alto, Check Point, Fortinet, Juniper, Riverbed, Barracuda, SonicWall, Aruba, Sophos, Linux
Responsibilities
Serve as technical escalation point for complex customer issues; Lead end-to-end resolution of deployment, integration, and optimization problems; Provide hands-on production support including live troubleshooting and root cause analysis; Proactively identify and report product defects; Develop knowledge base articles and troubleshooting guides; Provide technical feedback to leadership on recurring issues.
Seniority
Staff, hands-on IC with strategic guidance