Tier 2/3 Field Service Representative (Vicenza, Italy)
Core
Provide professional IT support and deploy/configure hardware, software, and network infrastructure for US federal government GEOINT analysts in the field.
Role type
Tier 2/3 Field Service Representative (IT Support)
Builds
User workstations, network connectivity, and GEOINT software environments for defense and national security clients.
Domain
Defense / National Security / Geospatial Intelligence (GEOINT)
Required skills
IT incident investigation and resolution, hardware/software troubleshooting, workstation imaging and deployment, network infrastructure support, application training and patch management, ticketing system management, GEOINT toolsets (SOCET GXP, ArcGIS Enterprise, GeoServer), intelligence oversight guidelines
Preferred skills
Knowledge of the intelligence cycle and analytical process, experience with workstation imaging processes
Technologies
SOCET GXP, GXP explorer, ArcGIS Enterprise Platform, GeoServer Suite, ENVI, QT Modeler, Jira, Sketchup Pro, MS Office, Antivirus
Responsibilities
Address and follow up on help desk requests, investigate incidents and implement solutions, provide support for hardware/software issues over phone and in person, deploy and configure user workstations, support passive and active network infrastructure, provide on-site application training and firmware updates, log and document requests in Ticketing System, escalate tickets to related IT groups
Seniority
Mid-level, hands-on IC
