Operations Lead (Retail) (Full-time)
Core
Lead store operations, inventory management, and team performance to drive profitability and customer experience in a high-volume retail jewelry environment.
Role type
Senior IC retail operations lead
Builds
In-store operational excellence, inventory accuracy, and seamless customer journey
Domain
Retail / Luxury Jewelry
Required skills
Data-driven decision-making, inventory management, KPI tracking, team leadership, visual merchandising, loss prevention, POS systems proficiency, problem-solving
Preferred skills
Experience in high-volume retail, creative thinking, adaptability
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Manage back-of-house flow and order fulfillment; conduct monthly inventory counts and cycle counts; maintain BOH organization and visual standards; mitigate product shrink; coach team on Steps of Selling and performance KPIs; execute retail campaigns and fixture maintenance; handle escalations and cross-functional partnerships.
Seniority
Senior, hands-on IC