Program Manager, Technical Enablement
Core
Build a dedicated technical enablement function for customer-facing engineering teams, managing onboarding, knowledge base governance, and ongoing technical development.
Role type
Program Manager, Technical Enablement
Builds
Structured onboarding programs, authoritative technical knowledge bases, and recurring technical development cadences for FAEs.
Domain
Enterprise AI / Customer-Facing Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program management, engineering onboarding design, knowledge management, stakeholder collaboration, technical documentation navigation, content creation, AI tool proficiency
Preferred skills
Developer tools background, LMS-based learning path creation, instructional design, high-growth startup experience
Technologies
AI tools for content creation and workflow automation
Responsibilities
Design and launch role-based onboarding programs for new FAE hires; Audit, consolidate, and maintain the authoritative technical knowledge base; Develop recurring enablement cadences for tenured engineers; Collaborate with FAE leadership and cross-functional stakeholders; Report on program health and outcomes
Seniority
Mid-Senior, hands-on IC
