Customer Success Manager - Bolingbrook, IL
Core
Serve as the primary consultative partner and point of contact for manufacturing customers to drive adoption, optimal usage, and expansion of robotic automation solutions.
Role type
Customer Success Manager (Manufacturing Automation)
Builds
Industrial robotics automation solutions (palletizing, de-palletizing, case packing, machine tending, welding, injection molding) for manufacturing clients.
Domain
Manufacturing / Industrial Automation / Robotics
Deliverable
client delivery
Required skills
Manufacturing operations experience, robotic automation familiarity, consultative partnership, health monitoring, cross-functional collaboration, CRM proficiency, operational discipline
Preferred skills
Industrial automation user portfolio experience, consultative sales experience, experience with operationally complex customers
Responsibilities
Visit and consult with customers in the field, monitor customer health and engagement, identify growth opportunities, collaborate with Sales/Deployment/Service teams, provide feedback for product improvements.
Seniority
Mid-level (3-5+ years experience)
