Continuous Improvement Operations Engineer
Core
Driving operational excellence and cost reduction across telecommunications service delivery, customer operations, and back-office functions through data analytics and process improvement.
Role type
Senior Continuous Improvement Operations Engineer
Builds
Operational efficiency, scalable workflows, and data-driven decision-making tools for telecommunications service delivery
Domain
Telecommunications / Managed Services / Operations
Deliverable
dashboards & analysis
Required skills
Lean Six Sigma, process mapping, data analytics, root cause analysis, KPI development, automation, change management, project management, business case development
Preferred skills
Telecommunications operations knowledge, CRM/ERP systems, Power BI, SQL, Master's degree
Technologies
Power BI, Tableau, SQL, Microsoft Excel, CRM, ERP, ticketing systems
Responsibilities
Analyze operational data to identify bottlenecks and improvement opportunities; Develop process maps, SOPs, and value stream maps; Create performance dashboards and reports; Lead Kaizen events and continuous improvement workshops; Partner with cross-functional teams to implement process changes; Measure post-implementation results against efficiency and cost objectives.
Seniority
Mid-Senior, hands-on IC