Floor Lead (Retail) (Full-time)
Core
Lead store operations, drive sales performance, and deliver exceptional customer service in a high-volume fine jewelry retail environment.
Role type
Senior retail store leader (Floor Lead)
Builds
In-store sales, customer experiences, and team performance
Domain
Retail / Fine Jewelry
Deliverable
product features
Required skills
Customer service, team leadership, sales performance management, inventory management, visual merchandising, POS systems, operational execution
Preferred skills
High-volume retail experience, adaptability, critical thinking, physical stamina
Technologies
Point-of-sale systems, inventory management software
Responsibilities
Lead by example to validate customer experience and train team on sales steps; Maximize KPIs (OPH, NPS, SPH, Conversion); Ensure positive customer experience and promote services (piercing, engraving); Execute inventory counts and cycle counts; Support order fulfillment and back-of-house flow; Maintain visual merchandising standards and display integrity; Mitigate product loss (shrink); Onboard new talent and assess team performance; Flag inefficiencies and escalate risks.
Seniority
Senior, hands-on IC